Oracle EBS/ASCP Available‑to‑Promise Remediation for a $1B PE‑Backed Manufacturer
The challenge:
A $1B PE-backed manufacturer faced a $7M order backlog and struggled to provide
accurate availability and fulfillment dates for both manufactured and purchased products.
This led to customer service disruptions, the loss of key accounts, and 50% of sales orders
requiring manual date overrides.
Despite four prior attempts, the company had failed to implement Available-to-Promise (ATP) functionality in Oracle E - Business Suite R12.2 and Advanced Supply Chain Planning (ASCP).
In the absence of a working solution, teams resorted to manual workarounds and shadow systems, which reduced system adoption and created inefficiencies across the order-to-cash process.
The approach:
Engaged cross‑functional stakeholders to assess processes and learn from prior attempts.
Documented findings and built a remediation roadmap with executive buy‑in.
Led ERP data cleanup across 8 facilities and ~12,000 materials to improve input quality.
Partnered with technical leads to optimize configuration and ATP logic
Re‑engineered fulfillment processes.
Delivered hands‑on training for 24 specialists and ran UAT/CRPs/Go‑Live/Hypercare to ensure adoption.
